Facebook Instant Messenger Extension

Facebook is a social media platform that has revolutionized the way individuals communicate with each other, whether that be person to person or business to business. It is hard to argue with the fact that it is a powerful platform and as a company Facebook is continually delivering new, exciting and innovative features. Recently Facebook released a new feature that I have implemented into my business website and I think you should too!

If you are like me, when you visit a website you want to make it as easy as possible to find the contact information in order to get in touch with the business. On the flip side, you should want the same for your potential customers who purposefully visit your website. Facebook recently released an extension to their Messenger Platform which allows business pages to create an Instant Messenger right on your business’ website, for free! By properly installing some code provided by Facebook into the header of your website, a messenger icon will appear at the bottom right side of any page on your site. Visitors can then click the icon and immediately start chatting with your company. It is intuitive, simple, and easy and helping to drive conversation between you and those who come across your website that will ultimately affect your bottom line.

Here are 2 reasons why I believe in this feature:

  • 1. This extension opens up a new line of communication. Like a live chat plugin this allows you to connect in real time with customers (directly on your business’ website). And, like some of you are thinking, if you don’t have the time to monitor Facebook Messages, this extension links to your business facebook page allowing you or the one managing your social media to reply back within the proper timing. The communication between you and the customer will continue on Facebook even after they have left your website.
  • 2. It is important to stay modern and relevant. People are easily impressed and interested in new features. This extension creates a simple, yet effective, way to showcase and prove that your business is up to date with technology and reputable by being easy to contact and timely with replies.

I am throughly excited about this new feature and am currently offering to set it up for businesses for free! If you are interested go ahead and click the chat icon on the bottom right corner of the screen and I will be more than happy to set it up for you! Again, this is free of charge, no strings attached.

You may be asking why I would spend the time to do this for free and that is a valid question! Simply put, by lending a helping hand and creating value for you I want to both help other local businesses in the area thrive as well as showcase how I may be of any design assistance in the future as needs may arise. Take a look at how the Instant Messenger Extension for Facebook can help your businesses and I would be happy to help!